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  • Great Customer Service

    I just made my first purchase with Pricerock a couple of weeks ago and I have to put it out there that this company is a hidden gem. There prices are the lowest on the internet. They always have a generous discount code available. More importantly, this product is great quality. I bought a 14K solid curb chain and it's beautiful. Because it was my first purchase, I called to make sure this was a real company. I spoke with the nicest customer service rep who was so knowledgeable about gold chains. She was able to give me more specifications on the chain I was interested in and I placed... More...
    (Shopping, Chain Stores)
  • Best price in the country

    I bought a 20 inch, 14 karat white gold, 1.4 millimeter box chain for only $350 that was with their 20% off discount when I asked around all the local jewelry shops in Portland Oregon the cheapest I could find was $800 and that was for the exact same necklace. They mailed it to me right away it showed up in amazing condition I accidentally ordered another one and they cancelled the order promptly and refunded my account the same day. I then bought my son and girlfriend same necklace just different sizes and widths and they also showed up in amazing condition and they also were priced more... More...
    Mikepark1984's Picture   Mikepark1984    0 Comments   Comments
  • Bangle Bracelett

    Last year I purchased a bracelet from Price rock for my girlfriend for Easter. Within 90 days the bracelet cracked and broke. I called Price rock regarding their refund and replace policy. They told me to return the bracelet and they would replace it and I did. I have called several more times since thus year trying to identify the status of the replacement. I have been told to email to another person, I have been put on hold and not responded to among the many ways to push my request off. I called 45 days ago and was told the bracelet was on back order. It is obvious that this is their... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Pricerock Customer Complaint

    I ordered a 14kt white gold chain from this company. The length was 18" and I attempted to contact them to exchange it for a longer chain. First I tried email which would not allow me to send it to this company. I then called them several times and got an answering machine. This company has never called me back. I spent $109 on this chain. Learning lesson for me. I usually read the reviews prior to buying anything off of the internet, but this time it didn't. That won't happen again. Do not buy from this company. More...
    Badboy411's Picture   Badboy411    0 Comments   Comments

    I purchased what was supposed to be a 7.25 14k solid gold W/Y GARIBALDI 5/70MM . When this arrived it was broken, put together poorly, smaller that it was advertised and it was supposed to be 11 grams. It was 7 grams of poor gold. I have tried to call them and they don't answer the phone. I would not purchased from this company and BUYER BE WARE OF THIS COMPANY. More...
    (Shopping, Chain Stores)
    HAMMIE's Picture   HAMMIE    0 Comments   Comments
  • Bad Customer Service

    Called this Co. And didn't get any satisfation it sounded like he was in his garage and was a one man show. I ordered the wrong chain size and he gave me no return option just go to my jewler and buy another 10" chain and attach it to the 20" chain I purchased off of him so it would then hang to my belly button, so all the short people I come in contact with would be able to see it no one else just them. Service Sucked. More...
    (Holiday shopping reviews)
    reba0525's Picture   reba0525    1 Comments   Comments Reviews By Product Comments

anitavan65 says: (6 years ago)
I'am trying to return an item. It was not what I expected. Your phone number does not work. Please respond before my 14 days has passed. Thank you. My email is

an3ne says: (7 years ago)
i am unable to contact you re: an item i want to return..
your email number is not accepted and your phone has only
message box.. i need instructions on how to return the item.
the ticket that came with the item is totally useless with no order # etc. you do not respond to my calls.
this item was received by me on sat. sept. 14, 2013. your
information does say the item is to be returned within 14 days. i will return it to the sending address and will expect a full credit on my Amazon card.!!! if this is not
satisfactory please send the needed instructions ASAP

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